For your convenience, and quality control, we will leave you
with a
checklist indicating the
various services we provide each time we clean your home.
This form is completed by the team's lead after they have
personally inspected your home. Occasionally you will
receive a "report card" to rate us. Our management also
personally conducts random on site and telephone quality
checks. These steps are all made to insure our quality of
service remains first rate.
These are just a few of the things we do to assure you of
always receiving great quality plus amazing customer
service:
We have built our business and reputation by providing our
clients with the best possible cleaning service available
anywhere. Still, we realize that because our employees are
human beings, they sometimes make mistakes. For this reason,
we offer you The Dial-A-Maid Guarantee, which is as simple
as 1-2-3.
If you are not 100% satisfied with our service for any reason, we
will:
- come back to your home and re-clean to your complete
satisfaction, or
- give you a partial credit toward your next cleaning,
or
- refund your money in full.
(Dial-A-Maid, LLC must be notified with
in 48 hours of service)
Dial-A-Maid is the only house cleaning service in
Louisiana, which offers such an extensive guarantee and it
is yours at no extra cost!
- There is no term to this agreement. Client may
cancel at any time for any reason. Dial-A-Maid may
cancel at any time for any reason.
- Dial-A-Maid reserves the right to reevaluate rates
at any time.
- Dial-A-Maid will monitor the actual cleaning time
for the first 2 - 3 months of service and occasionally
thereafter. Dial-A-Maid will contact the client to
discuss possible price or service revisions if the
cleaning time differs drastically from the original bid.
- We do our best to be as flexible as we can with the
schedule. If you need to change a cleaning day or time,
we will do our best to accommodate you. A minimum of 24
hours notice is requested for any changes or
cancellations. Client will be charged 50% of cleaning
fee if canceling with less than 24 hours notice. (100%
during peak holiday season)
- For the safety of our employees, Dial-A-Maid
reserves the right to close our offices at any time, due
to inclement weather.
- Although greatly appreciated, please understand that
tipping is not required.
- Client agrees to pay the price quoted on the front
of this document at the time of service. A $10 billing
fee will apply if payment is not received at the time of
service. A 12% finance charge will be added to unpaid
balances over 30 days and accrue monthly.
- All bank charges incurred due to NSF checks will be
passed on to client at a flat rate of $25 per check.
- If we are specifically requested to dust / clean
inside of a hutch / china cabinet, dust any computer
equipment or wash dishes, client agrees to not hold
Dial-A-Maid or any of its employees responsible for
damage to any article or component.
- While we make every effort not to break items,
accidents do happen. Identical replacement is always
attempted but not guaranteed. For this specific reason,
we request all irreplaceable items (whether monetary or
sentimental) be stored and / or not cleaned by our
staff. A damage report will be left by staff if any
damage does take place. Dial-A-Maid must be notified
within 48 hours of service if damage is discovered.
- Dial-A-Maid is not responsible for damage due to
faulty and/or improper installation of any item. All
surfaces (i.e., marble, granite, etc.) are assumed
sealed and ready to clean without causing harm.
- The safety of our employees is an important issue.
Therefore, all firearms in a client's home must be
stored and locked.
- Dial-A-Maid reserves the right to change the Service
Agreement.
